Privacy policy

Privacy Policy

KOGANE (hereinafter referred to as "the Shop") may acquire personal information (as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information; hereinafter referred to as the "Personal Information Protection Act") and other information related to individual customers (hereinafter collectively referred to as "Customer Information") in the course of providing its services.

The Shop shall comply with the Personal Information Protection Act, other relevant laws and guidelines, and this Privacy Policy regarding the handling of Customer Information.

1. Scope

This Privacy Policy applies to all Customer Information acquired by the Shop when customers use the Shop's services.

2. Information Acquired by the Shop

The Shop acquires Customer Information through the following methods: (a) direct input by the customer on the Shop’s services; (b) provision via email, mail, document, or telephone; and (c) collection during the use or browsing of the Shop’s services.

Information acquired during product purchase, etc.:

  • Basic information such as name, address, and occupation.

  • Contact information such as telephone number and email address.

  • Bank account information and other payment details.

  • Other information related to the customer and their purchases.

Information acquired during the use of the Shop:

  • Information regarding the use of the Shop, such as purchased products.

  • Information regarding payment status on the Shop.

  • Cookies, IP addresses, device types, mobile device identifiers, browser types/languages, referrer URLs, platform types, page views, browsing time, and activity timestamps on the Shop’s app or website.

  • Other information related to the use of the Shop.

Information acquired through surveys:

  • Responses to surveys regarding usage status and requests for the Shop.

  • Other information related to customer surveys.

3. Purpose of Use

The Shop uses the Customer Information described in Section 2 for the following purposes:

Provision of services:

  • To confirm purchases of products, etc.

  • For billing, payment, and confirmation.

  • To provide other services related to the Shop.

Improvement of services and planning of new services:

  • To research and analyze usage status and patterns.

  • To conduct surveys regarding the Shop.

  • To send rewards for cooperation in surveys, etc.

  • To improve current services and plan new ones.

  • To customize service content for individual customers.

  • For R&D and planning of new services.

  • To improve overall service quality.

Guidance and response to inquiries:

  • To provide information and contact customers regarding the Shop’s services.

  • To confirm and deliver email newsletter services.

  • To provide information on campaigns.

  • To send prizes for sweepstakes or contests.

  • To introduce new products and services.

  • To notify customers of significant changes, such as revisions to the Terms of Use.

  • To respond to inquiries and requests.

  • To maintain appropriate communication regarding the use of the Shop.

Advertising and Marketing:

  • To deliver, display, and measure the effectiveness of advertisements.

  • To implement other advertising and marketing measures.

Management and Operations:

  • To confirm usage status and registration information.

  • To monitor compliance with the Terms of Use.

  • To respond to suspected or confirmed violations of terms and resolve operational troubles.

  • To ensure safe use and maintain service quality.

4. Provision of Customer Information to Third Parties

The Shop may provide or entrust Customer Information to third parties in the following cases. In such cases, the Shop will vet the recipient based on internal standards, exercise appropriate supervision, and ensure proper management through contractual agreements.

  • To Contractors: When delegating all or part of the operations (processing information, conducting surveys, analyzing usage, etc.).

  • To Partners/Collaborators: When collaborating with other companies to provide services (including ad tech companies and agencies for ad delivery and measurement).

  • Business Succession: In the event of a merger, company split, or business transfer.

  • Legal Requirements: When requested by courts, administrative agencies, or supervisory authorities based on laws and regulations.

  • Dispute Resolution: When deemed necessary to resolve disputes with third parties or to protect the rights and interests of the Shop’s customers or third parties.

5. Management

The Shop strictly manages Customer Information to prevent loss, destruction, falsification, unauthorized access, or leakage. When entrusting information to third parties, the Shop exercises necessary and appropriate supervision.

6. Use of Google Analytics and Cookies

  • Google Analytics: The Shop uses Google Analytics to analyze usage. Data collected is managed based on Google’s privacy policy. Please refer to the "Google Analytics Terms of Service" and "How Google uses information from sites or apps that use our services" for details and opt-out procedures.

  • Cookies: The Shop may use cookies and similar technologies to improve convenience, analyze statistics, and measure advertising effectiveness. You may restrict or refuse cookies through your browser settings, though this may affect the functionality of the service.

7. Correction of Information by the Shop

If there are changes to information necessary for billing or payment (such as city names, zip codes, or financial institution names), the Shop may update the registered information.

8. Access and Correction by the Customer

  • Confirmation/Correction: Customers may confirm or correct their registered information at any time.

  • Disclosure: The Shop will disclose retained personal data upon request, unless such disclosure would harm the life/property of a third party, significantly hinder business operations, or violate laws.

  • Correction/Suspension of Use: Upon request for correction, deletion, or suspension of use, the Shop will investigate and respond in accordance with laws after verifying the identity of the requester.

9. Disclaimers and Notes

  • Third-Party Websites: The Shop is not responsible for the protection of personal information on external websites linked from our services. Please check the privacy policies of those respective sites.

  • Account Security: Please manage your identification information (passwords, etc.) strictly to prevent loss or leakage.

10. Changes to the Privacy Policy

The Shop may update this Privacy Policy from time to time. Customers are encouraged to check the latest version. In the event of significant changes, the Shop will notify customers via the website or other means. Continued use of the service after such notification shall be deemed as consent to the changes.

11. Contact Information

For inquiries or requests regarding this Privacy Policy or personal information, please contact us via the Inquiry Form on our website.

Last Updated: August 22, 2025

Seller: KOGANE WOOLEN MILLS Co., Ltd.
Representative: Masao Ishii
Address: 2-23-6 Hikari-ga-oka, Kashiwa-shi, Chiba 277-0065, Japan
Phone: 04-7172-1371
Email: kogane@koganekeori.co.jp